Préparation soignée
Chaque commande est préparée avec attention afin de protéger tes coupons pendant le transport.
Customer service
Delivery
We prepare each order with care so that your fabric cuts arrive in the best condition. Available delivery options are displayed automatically at checkout.
Suivi de colis
Lorsque le transporteur le propose, tu reçois un lien de suivi pour suivre l’acheminement de ta commande.
Livraison en Europe
Blankabric a vocation à expédier ses tissus en France et dans plusieurs pays d’Europe.
A delivery tailored to your order
Fabrics are sometimes heavier or bulkier than they appear. Shipping costs are therefore calculated automatically at checkout based on the weight of the package, the shipping address, and available carriers.
Preparation
Order preparation
Each order is prepared with care. Fabrics are checked, folded, and then packaged to protect them during transport.
Orders are generally prepared within 24 to 72 business hours. This timeframe may be slightly longer during launch periods, high activity, or significant arrivals.
Transportation
Available delivery methods
The available delivery methods are displayed automatically at checkout. Depending on your address, you may find relay point delivery, home delivery, or other options offered by the carriers active on the store.
Europe
Delivery in France and Europe
Blankabric ships its vouchers to France and several European countries. Available countries, prices, and estimated delivery times are displayed directly at checkout.
If your country does not appear in the available options, please contact us so we can see if a solution is possible.
How are shipping costs calculated?
Shipping costs are calculated automatically based on several factors: parcel weight, delivery country or address, selected shipping method, and available carriers.
When will I receive my package?
The total time depends on the order preparation time and then the carrier's delivery time. Once the package has been shipped, you will receive the available information to track its progress.
Can I track my order?
Yes, if the carrier offers tracking, you will receive a tracking link by email after your order has been shipped.
What to do if my package seems stuck?
If your parcel has not moved for several days, first check the carrier tracking. You can then contact us with your order number so that we can look into the situation.
What should I do if my package arrives damaged?
If the package arrives visibly damaged, take photos of the packaging and the fabrics immediately upon receipt. Contact us promptly with your order number so we can assist you.
Can I change my address after ordering?
If your order has not yet been prepared or shipped, contact us quickly. We will do our best to change the address, but this cannot be guaranteed once preparation has begun.